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Customer Support

Ecotek is a fast growing startup in the PropTech and Fintech industry that provides digital services to companies across Vietnam in order to increase their operational excellence. After three years of working with the largest corporations in Vietnam we have built a product that we are now ready to scale.

Ekko is Ecotek’s core product that we are taking to market - a FinTech HR product devoted to giving workers access to their earned wages when they need them. Our product provides low wage workers in Vietnam with financial services that help them avoid debt, manage their finances, and regain flexibility to pay for things on their own schedule. In a short period of time we have signed with a diverse set of SOEs in Vietnam and are expanding fast.

 

Earned wage access is one of the fastest growing products in the region and we are ready to grab it. We are currently looking to hire customer support to serve our customers and provide them with an enjoyable experience. If you want to help change the way people are paid forever then Ecotek may be the company for you! 🤘

What you will do:

- Deploying and taking care of customers of Ekko's salary payment products.

- Consulting, guiding businesses and consumers about products, supporting customers throughout the process of using the product.

- Receive and resolve customer inquiries and complaints.

- Coordinate with related departments so that the product deployment plan meets the timeline.

- Follow up customer metrics.

- Report and perform other tasks from direct manager and BOM.

 

Preferred Qualifications:
- Bachelor's degree or higher.

- Good communication and problem-solving skills.

- Be proactive in work and have a team spirit.

- Voice is easy to hear, not livid.

- Have experience in customer care and customer care switchboard.

Perks for joining Ecotek:

- Be part of a young and open startup culture where you can see your ideas put into action in no time.

- Travel support, lunch allowance and free accommodation in Ecopark.

- Working from Monday to Friday, flexible working hours.

- Enjoy social insurance, health insurance, unemployment insurance.


Interested? Contact our HR at HR@ecotekcorp.com with CV and motivation 🔥